Business Terms & Conditions
Delivery
Hire & Service
Insurance
Other Order Methods
Your Right To Cancel And Return
VAT Information
Terms Of Website Use
Privacy Policy
Please read these terms carefully as they are the terms under which the customer ("you") agrees to purchase products ("the products") from Saville Street Garage Limited t/a The Helpful Hand ("the Company").
No other terms or representations shall form part of these terms unless agreed in writing between you and the Company. These terms do not affect your statutory rights.
CONTACT DETAILS
Our registered office address is 6 Chester Road Macclesfield Cheshire SK11 8DG, UK. You can telephone us on +44 (0)1625 424438.
If you have any complaints about our service or any products you purchase from us please contact by email at info@thehelpfulhand.co.uk or write to the address above.
PURCHASING FROM US
Ordering from The Helpful Hand is fast and secure. To place your order follow the steps indicated on-line.
The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with the Company.
The Company has the right to refuse orders and no contract will subsist between you and the Company unless and until the Company accepts your order by e-mail (whether or not you receive that e-mail) and dispatches the products to you.
The products are subject to availability. If the Company can not supply the products to you for any reason, the Company will not charge you for these products and will refund any money already paid.
However the Company will not be responsible for compensating you for any other losses which you may suffer if the Company does not supply the products.
You do not own the products until we receive payment in full.
Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, we each agree that it has been concluded in the United Kingdom in writing.
Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.
SUPPLY
We reserve the right to refuse to supply any individual or company.
DELIVERY TIMES
We aim to dispatch within 5 working days receiving your cleared payment and completed order. If you have not received your order from us within 14 working days, please contact us
Please note however, that depending on availability, items may be sent separately and so you may not receive your entire order in one delivery.
DEFECTIVE OR UNSUITABLE GOODS
It is the responsibility of the customer to inspect the products on receipt. The Company will not be liable for loss or damage during transit unless you notify the Company of the nature of the damage within 7 working days of the date of delivery.
There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the Customer with the value of lost or damaged products at our sole discretion.
The Company's liability in respect of any defective product is limited to its replacement and its cost of return.
GENERAL
Failure by the Company to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future.
If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting.
These terms are subject to change at any time without prior notice to you. The Company advises you to print and keep safe a copy of these terms.
DELIVERY
We endeavour to dispatch your order to you within 5 working days, subject to the receipt of cleared funds.
However, because delay is sometimes outside of the Company's control, time of delivery may vary.
The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products.
If you have not received the products within 14 days you may contact the Company in writing or by email quoting your order reference number and cancel that order.
The Company will refund any money paid by you in relation to that order. It is the responsibility of the customer to inspect the products on receipt.
The Company will not be liable for loss or damage during transit unless you notify the Company in writing or by email of the nature of the damage within 7 working days of the date of delivery.
The liability of the Company will be limited to the replacement of products damaged or lost, and will credit you with the value of lost or damaged products at the Company's discretion.
Under no circumstances shall the Company be liable for consequential loss or damage arising from loss or damage occurring in the course of carriage.
HIRE & SERVICE
WHERE
We are based at our shop in Macclesfield the areas we operate for Stairlift hire purposes are Cheshire, South Manchester, Stockport, High Peak, North Derbyshire, North Staffordshire, North Wales, Wirral
STAIRLIFT
We offer a hire service for Stairlifts for short (minimum hire period 3 months) or long term periods, the initial payment will include minimum hire, installation and removal cost a survey may be required before installation
WHEELCHAIRS
Foldable manual wheelchairs, transit or self propelled may be hired by the day.
TOILETRY
We offer items for use for short term illness such as Commodes, Toilet Surround Frames, Toilet Seat Raisers
HIGH CHAIR
We have adjustable height High Chair (vynal only) suitable for people who have had hip replacement and have difficulty standing from low chairs
STABILITY
Walking frames and crutches to regain confidence after an illness.
SERVICE
We are agents for most of the major disability products suppliers and are therefore able to service most products supplied, such as Stairlifts, Scooters, Power & Manual Wheelchairs
CONDITIONS
All items to be collected from our shop in Macclesfield (with the exception of Stairlifts) Delivery may be arrange under certain circumstances at a given cost
Deposits may be required on hire of certain equipment
Payments should be paid in advance
Extended hire periods will be invoiced and paid upon receipt of such invoice Minimum hire periods may apply to certain equipment
INSURANCE
The Helpful Hand recommends Fish Insurance as your specialist insurance protection.
Since 1975 Fish has been providing people with disabilities or limited mobility with expert advice, support and dedicated policies designed to provide great cover at low cost.
One of the biggest and most highly respected mobility insurance specialists.
Fish's extensive range of mobility protection policies includes great value insurance for mobility scooters and powered wheelchairs costs, offering superb cover which includes:
Accidental damage, including fire and flood
Theft and vandalism
Up to £2m for injury, loss or other liability claims from third parties Use by any driver
New-for-old replacement
Worldwide protection
Warranty options
All relevant application forms will be provided upon request
OTHER ORDERING METHODS
ORDER BY TELEPHONE
You can place your order by telephone and our customer service team are on hand to take your order and to provide you with specialist advice between the hours of 10am - 4pm, Monday to Friday. Please call 01625 424438 and you will be able to speak to a Customer Services representative who can help you with your purchase.
ORDER BY FAX
Please click here to download our printable order form and complete your order details, payment method and delivery address. Please remember to complete all sections and to include all the payment details as incomplete orders will delay your order. Once complete, please fax your order to: 01625 617857
ORDER BY POST
Please click here to download our printable order form and complete your order details, payment method and delivery address. If you are paying by cheque, please remember to complete all sections and to sign and date your cheque as incomplete orders will delay your order
.
Once complete, please use the following address:
The Helpful Hand
6 Chester Road
Macclesfield
Cheshire
SK11 8DG
YOUR RIGHT TO CANCEL AND RETURN
The prices for the products are as indicated on the website and these prices include any applicable sales tax and duty. Delivery cost includes postal insurance.
The cost of any order must be paid by you up-front by a credit or debit card, cheque, postal order or bank transfer which is acceptable to the Company.
While we try and ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Due to circumstances beyond our control, prices may have to be altered up or down. If for this, or any other reason a product is not acceptable, the Company must be notified in writing or email within 7 working days of receipt, and the product may be returned for a full refund by your method of payment. This does not affect your statutory rights.
We hope you will be happy with your order but we will accept the return of any unused and undamaged products within 28 days of purchase for a full refund. Unused products should be returned with their order number and documentation.
The customer is responsible for the cost of returning unused products, this cost and any other postal costs are non-refundable.
Any product returned to us must be in its original condition. If it appears to have been used or damaged it will be returned to the sender and no refund will be issued.
The Company will not be held liable for loss or damage of any returned item(s) in transit.
We advise you to ensure the products are adequately packed and insured against loss or damage during any return journey.
If the Customer requires the products to be collected, all cost of this service will be paid by the Customer.
If you require an alternative item please place a new order on our website
VAT INFORMATION
Most of the products on this website are designed specifically for the relief of chronic illness or disability and therefore, may be purchased by those eligible, at a price that does not include VAT at the current rate.
PLEASE NOTE
That this applies to some but not all products.
WHO CAN CLAIM VAT RELIEF?
You can qualify for VAT relief if you are chronically sick or disabled and are purchasing goods for personal and domestic use, which are relevant to your disability
WHAT DO I NEED TO DO?
In order to claim VAT relief you must complete in full the declaration on the order form at the checkout.
You can find more information in the "VAT Relief for People With Disabilities" leaflet which can be obtained by contacting HM Customs directly:
All prices displayed are MINUS VAT. When you have added the item(s) you wish to purchase to your basket, and are ready to pay, you will be prompted to select whether you are exempt from paying VAT.
Choose your VAT exemption status and move on to the checkout.
Once in the checkout, you will see that where applicable ( VAT exemptions apply) VAT is not added to the products, whilst those products that are not eligible for VAT relief will have the VAT added to them.
The basket will provide you with a total order value before you enter your payment details.
FURTHER INFORMATION
Should you require any clarification on the VAT exemption or on the ordering process, Please contact us and speak to a Customer Services representative who will be more than happy to help you with your purchase.
HM Customs and Excise
Dobson House, Regent Centre,
Gosforth, Newcastle upon Tyne, NE3 3PF
Tel: 0845 010 9000
(open 8am to 8pm Monday to Friday)
www.hmce.gov.uk
TERMS OF WEB SITE USE
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
RELIANTE ON INFORMATION POSTED AND DISCLAIMER
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
INFORMATION ABOUT US
www.thehelpfulhand.co.uk is a site operated by Saville Street Garage Ltd ("We"); we are a Company registered in England and Wales under registration number 756770. Our registered office is 6 Chester Road Macclesfield Cheshire SK1 1 8DG. Our VAT number is 157 5843 34.
We are regulated by the BHTA and authorised and regulated by the BHTA .
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
Loss of income or revenue; Loss of business;
Loss of profits or contracts; Loss of anticipated savings; Loss of data;
Loss of goodwill;
Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR VISIT TO OUR WEBSITE
We process information about you in accordance with our privacy policy privicy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR WEBSITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
JURISDICTION AND APPLICABLE LAW
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
VARIATIONS
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
YOUR CONCERNS
If you have any concerns about material which appears on our site, please contact info@thehelpfulhand.co.uk
Thank you for visiting our site.
PRIVACY POLICY
The Helpful Hand ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Saville Street Garage Ltd of 6 Chester Road Macclesfield Cheshire SK11 8DG (registration number Z665878X).
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.thehelpfulhand.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and
patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the
forms we use to collect your data. You can also exercise the right at any time by contacting us at info@thehelpfulhand.co.uk.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@thehelpfulhand.co.uk