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Servicing & Repairs
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Servicing & Repairs

Looking after your products is the first thing that any of our customers can do to ensure that their products condition is maintained and that it's lifespan is prolonged as much as possible.

All equipment experiences wear and tear over time, but there are key fundamentals that anyone can do to ensure that their mobility equipment's condition is maintained and they reduce the risk of any faults occurring over time.

Powered Mobility Equipment (Mobility Scooters & Powerchairs)

The main component in looking after any mobility equipment that relies on it's batteries to get them from A to B is of course to look after their batteries. Please download our battery care guide to learn more about how you can look after your batteries.

But here are the main principles to follow:

  • When first receiving your item, charge your battery for a minimum of 14 hours.

  • Avoid running your batteries flat.

  • Avoid short burst charges (i.e. 2-3 hours). 

  • If using daily, charge your battery each night ready for the next day.

  • If using once or twice per week, then charging 1-2 times a week is perfectly fine.

  • Don't leave your batteries idle for long period of time.

  • If storing, fully charge your battery for a minimum of 14 hours.

  • Only use the charger that was provided. 

Try to keep your scooter or powerchair dry and indoors if storing.

Finally, we always advise that our customers adhere to getting their mobility equipment booked in for an annual service, to check over and make sure your product is working properly and safe. We have our own in house team of technicians, who can conduct servicing and repairs in store, or also at our customers premises if required. 

Should you ever require or wish to have your product booked in for a service or repair, then please feel free to contact our after sales department, who can assist you with your inquiry.

Please see below for a price guide on the different prices on general repairs and services we offer.

Service

Price
(excl. VAT)

Scooter Service

£55.00

Powerchair Service

£75.00

Battery/Charger Test

£20.00

Wheelchair Service

£30.00

Walker Service (Workshop Only)

£25.00

Riser Recliner Service

£55.00

Profiling Bed Service

£55.00

Technician Collection Of Your Item

£20.00

Re-Delivery Of Your Repaired Item

£20.00

Call Out Charge (Mobility/Other) incl. 30 mins Labour on site

£45.00

Labour Costs (Additional 30 mins) (Mobility/Other)

£20.00

Puncture Repair (Mobile)

£45.00

Breakdown Scooter Recovery Charge 

£45.00

We always encourage all of our customers to consider taking out mobility insurance for their item. Having insurance can provide you with peace of mind by knowing that should you ever in the unfortunate circumstance encounter a fault or perhaps damage your item, then having the confidence in knowing that your insurance will cover all the costs to repair your item is a much preferred situation for many. 

Please feel free to speak to one of our team to learn more about what insurance covers. Additionally you can also learn more about the different insurance and warranty products from our website. 

Note:
Please familiarise yourself with your products manufacturers warranty, as not all products warranty includes the costs of labour.

Warranty Cover & Labour Charges:

All our products have a minimum of 1 years warranty supplied by the manufacturer, in combination to your rights under the Sale Of Goods Act. Your warranty will cover the costs of certain parts of your product. Not all Manufacturers warranty covers the cost of labour to repair your product. Please check your user manual which will state what your manufacturers warranty covers.

If you require an engineer to be called out to assess and repair your product, then a normal engineer call out charge of £55 will be required to be paid. This amount will be refunded under the circumstance that a manufacturing fault has been found and you warranty covers the cost of labour under your warranty. If your warranty does not cover the cost of labour then you will be required to pay for the call our fee.

Should your item demonstrate a manufacturers fault then the parts required for the repair will be covered under your warranty. Should you be outside of your warranty or not have insurance, then the costs of the parts to fulfil the repair will always be communicated to you prior to any repair commencing.

Book Your Product in for a service or repair:

To contact our aftersales team, please feel free to call us on 01625 424 438 and choose the option for aftersales. 

Alternatively, please feel free to contact aftersales by email at [email protected] or by submitting your inquiry and information in the form below.

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